Customer Service Representative

About Teledata ICT

Teledata ICT is an internet service provider based in Accra. Every day, real people call, email, message, and chat with us when their connection matters — for work, school, business, or family. The Customer Service team is where those conversations happen, and it is the face of the company to every customer.

The Role

We are hiring one Customer Service Representative to join our team at our Kokomlemle office in Accra. This is an entry-level, on-site role reporting to the Head, Customer Service.

You will be the first point of contact for customers — the person who listens, calms nerves, sorts out the problem, and makes sure nothing falls through the cracks. This job is far more about how you communicate and care for people than about technical know-how. We will teach you the broadband, Wi-Fi, and VoIP side. You bring the patience, clarity, and mindset.

What You Will Actually Do

• Answer customer enquiries across phone, email, WhatsApp, live chat, and support tickets
• Handle billing and account questions clearly and honestly
• Create and log support tickets so issues are tracked properly
• Escalate technical problems to the right team, with empathy and full detail
• Stay calm and helpful with customers who are frustrated or upset
• Keep accurate notes in our systems so the next person can pick up where you left off

Must-Haves (Non-Negotiable)

• Willing and able to work the rotational Saturday shift (9:00am–1:00pm), on top of Monday–Friday 8:00am–5:00pm. This is a firm requirement — if you cannot commit to it, this role is not for you.
• Able to work on-site at our Kokomlemle office in Accra. This is not a remote or hybrid role. Living within Greater Accra with a realistic daily commute matters for the long haul.
• Clear, warm written and spoken English — you will be writing to customers every day.
• Genuine empathy and patience, especially with people who are stressed or upset.
• Comfort with computers, email, and messaging tools.

Nice-to-Haves

• One to two years of customer-facing experience (call centre, front desk, reception, retail service, hospitality, or similar) is the sweet spot — but mindset matters most, and we welcome people early in their careers.
• Curiosity and willingness to learn broadband, Wi-Fi, and VoIP concepts.
• A short, affordable commute to Kokomlemle, which tends to make the job more sustainable over time.
• Any level of completed education from SHS upward is welcome; a degree is not required.

Why This Role Might Be Right For You

• You genuinely like helping people and can stay warm even when a customer is not.
• You want to start or build a career in customer service — this is an entry-level seat where mindset and communication grow into real skills.
• You are reliable, punctual, and accountable, and you want a stable team to belong to.
• You are curious and happy to learn technical concepts on the job.
• You live within Greater Accra with a manageable commute to Kokomlemle.
• Compensation is competitive, aligned to market for an entry-level position.

Why This Role Might Not Be Right For You

• You cannot work the rotational Saturday shift. This is required, and applications that can't commit to it will not move forward.
• You need remote or hybrid work. This role is fully on-site at Kokomlemle.
• You live far outside Greater Accra — a long or costly daily commute makes this office-based role hard to sustain.
• You are looking for a senior or technical role. This is a junior, people-first support seat, not an engineering job.
• You prefer scripted, hands-off work — this role is about real, human conversations all day.

What The Process Looks Like

After you apply, the stages are: a short online screening call (10–15 minutes), a structured in-person interview, and reference and background checks before any offer. We are interviewing immediately and hoping to fill this soon.