NOC Engineer

About Teledata

Teledata ICT Ltd is a Ghanaian Internet Service Provider. We operate a mixed network and data centre infrastructure, peer at GIX and AIX, take redundant IP transit from subsea cable operators, and colocate equipment on TowerCo sites across the country. We are small, technically demanding, and we expect every engineer on the team to take real ownership.

The Role

You will sit in our Network Operations Center and keep our network running. That means actively monitoring infrastructure, detecting incidents before customers do, resolving them as fast as possible, and improving how we operate over time.

This is not a passive alert-watching job. Our monitoring stack includes Zabbix, Oxidized, Grafana, Syslog, Cloudflare Zero Trust, and more. We expect every NOC engineer to help us migrate devices into it, improve our network documentation, and contribute to incident response standards. If you want to grow technically, the work is here.

Two Levels — One Application

We are hiring two engineers. You can apply at either level. Tell us which one you are aiming at on the application form; we may also reposition you between levels based on the interview.

Junior NOC Engineer (0–2 years experience) You are early in your networking career and want to build real skills on a production network. We will train you, but you must be self-driven and hungry to learn. Compensation: competitive, aligned to market.

Mid NOC Engineer (2–5 years experience) You can run incidents independently end-to-end and bring real network troubleshooting depth. You will be the technical anchor of the NOC team and help raise the standard. Compensation: competitive, aligned to market.

What You Will Actually Do

• Monitor network and server infrastructure 24/7 using Zabbix, Grafana, Syslog, and other tools.
• Detect, triage, and resolve network incidents as quickly as possible — you are the first line of response.
• Run regular health checks on our IP transit links, peering sessions (GIX, AIX), tower colocation sites, and core network devices.
• Coordinate with carriers and TowerCos when issues fall outside our network.
• Manage tower access requests when our field engineers need to reach colocated equipment.
• Document every incident — root cause, actions taken, resolution, and lessons learned. We are building this discipline; you will help shape it.
• Add network devices to our tech stack as it expands.
• Improve our network documentation.
• Hand over cleanly to the next shift. No silent issues, no unresolved incidents passed forward.

Required (Both Levels)

• Solid grasp of TCP/IP, subnetting, VLANs, routing, and switching fundamentals.
• Working knowledge of Linux command line — you will use it daily.
• Comfortable with monitoring tools (Zabbix, Nagios, PRTG, Grafana, or similar).
• Clear written and spoken English — you will write incident reports and coordinate with international carriers.
• Genuine willingness to work 24/7 rotating shifts. This is non-negotiable. Do not apply if shift work is not for you.
• Resident in Accra.
• Calm under pressure. The worst incidents happen at 3am.

Strongly Preferred (Especially for Mid Level)

• Hands-on experience with BGP, OSPF, and operating on an ISP or carrier network.
• Experience with peering exchanges (GIX, AIX, IXPN, or any IXP).
• Familiarity with MikroTik, Cisco, Juniper, or comparable network device CLIs.
• Experience troubleshooting fiber, optical, Fixed Wireless and last-mile issues.
• Ability to write basic scripts (Python, Bash) for automation and monitoring.
• CCNA, CCNP, MTCNA, JNCIA, or comparable certifications. (Useful, but real experience matters more.)

Why This Role Might Be Right For You

• You will work on a real ISP network, not a corporate office LAN. The complexity is genuine.
• Direct exposure to peering, IP transit, tower colocation, and carrier coordination — skills that compound.
• Small team, low bureaucracy, fast decisions. Your work shows up immediately.
• Competitive salary aligned to current Accra market rates, with progression as you grow.

Why This Role Might Not Be Right For You

• If you want a 9-to-5 desk job, this is the wrong role. NOC means nights, weekends, and holidays in rotation.
• If you want to wait for instructions before acting, we are not the right place. We need self-starters.
• If you expect polished tools and complete documentation, you will be disappointed. We are mid-rebuild and you will help shape it.

Applications close when both positions are filled.

Teledata ICT Ltd is an equal opportunity employer.